Complaints, Feedback and Candour
£45.00Price
Turn feedback into improvement and meet your candour duty.
Three audits: Compliments, Concerns & Complaints; Staff Feedback; and Duty of Candour (Regulation 20).
They check that you capture and act on feedback from people and staff, and that you are open and honest when things go wrong. Key evidence for the Responsive and Well-Led domains.
